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We treat our customers the way would like to be treated. We offer a 100 % satisfaction guarantee (excluding shipping/handling charges). "Our No Questions Asked Guarantee" is to ensure each order is placed with assurance that you will be completely delighted with our hats. All returns require an authorization number. Call or email us at info@littlelids.com requesting a return within 30 days of receipt . We will reply with a return authorization #. Shipping charges are not refundable and the customer is responsible for return shipping charges. Please use a trackable, insured method to ship all returns to: Little Lids - Returns 320 Ponderosa Drive Hanover, MA 02339 Please allow 30 days for credit to appear on your credit card statment. ***All large orders returned over $125, are subjected to a 30% restocking fee unless exchanging hats for other hats.*** |
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